Privacy notice and information for the people we support, their families and representatives.
Ability Focus Care is a Homecare (domiciliary care) care organization providing healthcare and social care services throughout Suffolk County England. We have a network of healthcare assistants and support workers.
We specialize in the following:
What is a privacy notice?
This privacy notice tells you what to expect us to do with your personal information when you contact us or use one of our services. It describes how we collect, use, retain and disclose the personal information which we hold. This privacy notice is part of our commitment to ensure that we process personal information fairly and lawfully
Why issue a privacy notice?
As part of the services we offer, we are required to process personal data about our colleagues, the people we support, and, in some instances, the families and representatives of the people we support. “Processing” can mean collecting, recording, organizing, storing, sharing, or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.
The people we support
What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
We also record the following data which is classified as “special category”:
We may also record data about your race, ethnic origin, sexual orientation, or religion.
Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because:
We process your special category data because.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
Hospital to Home
COMPLEX CARE
Dementia Care
Where do we process your data?
In order that we can provide you with high-quality care and support we need specific data. This is collected from or shared with:
We do this face to face, via phone, via email, via our website, via post, via application forms, and via apps.
Third parties are organizations we might lawfully share your data with. These include:
Families/representatives
What data do we have?
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the people who use our service and keeping emergency contact details should these be required.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
So that we can provide high-quality care and support we need specific data. This is collected from or shared with:
We do this face to face, via phone, via email, via our website, via post, via application forms, and via apps.
Third parties are organizations we have a legal reason to share your data with. These may include:
Automated decision making and profiling.
Our website
Your rights
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s license. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
Who are we regulated by?
Our ICO registration number is ZB066208
Empowering Individuals, Enriching Communities
Tower House 67-71, Lewisham High Street, London, UK SE13 5JX United Kingdom.
0207 971 1369
07934 121453
0333 041 5400
Ragulated by